Client Relations Manager
As a results-driven professional, Roy has over 25 years of leadership experience in marketing, customer experience, business development, operations, and program and project management. These areas of expertise have resulted in his abilities to be extremely service oriented and astute in partnership and alliance building, strategic planning, quality assurance and customer retention initiatives. Roy’s mission since becoming a member of BioTeam is to champion the effort to advance science by building, maintaining, and enhancing working relationships with Government agencies through a deep understanding of their needs and mapping those needs back to BioTeam’s capabilities and services.
Roy is originally from Detroit, MI and received his BS from New York University, New York, NY in Marketing/Public Relations. He has 15 years of direct Federal Government partnership experience in the areas of hospitality, international travel, education & training, and small business collaborations. His first experience working in the Federal space was with the Suburban Mobility Authority for Regional Transportation (SMART), where he collaborated with the Southeast Michigan Council of Governments (SEMCOG) on regional transportation plans and transportation improvement programs. After relocating to the Washington, DC metro area, he joined Management Concepts, a consulting and training firm with the specific focus on educating and assisting federal agencies with human capital management requirements. Roy assisted many agencies such as the Department of Justice, Department of Education, Department of State, and Department of Interior to provide required training and professional certifications to their staff. He also managed the company’s premiere training center and Student Services team and was later appointed Program Manager over the Department of Labor’s National Veterans’ Training Institute (NVTI). Roy brings to BioTeam his love for meeting new people and collaborating with organizations to achieve and expand their goals and missions.
One of my favorite pastimes is reading. It ensures that I am keeping myself open to new ideas and perspectives. I also enjoy luxury travel and fine dining. Visiting several countries around the world has enhanced my experiences of many different cultures along with experiencing their approaches to service around accommodations and food and beverage. However, my all-time favorite thing to do is spending time with my three grandchildren in person or via video chatting.